Shipping policy

Processing
With the exception of preorders, all orders are processed in 2-3 business days (excluding weekends and holidays) after receiving your order. You will receive a notification when your order has shipped. 

Preorders are clearly marked in the product name and the product page will contain information about expected shipping timelines. If any processing delays occur (e.g. manufacturing delays), we will be sure to notify you.

Shipping Delays
Once delivered to the shipping carrier, we can not be held responsible for delays due to carrier or customs issues. We will always try to make things happen on our end but there's only so much we can do once it's left our ink stained, loving hands.

Shipping Rates
Shipping charges for your order will be calculated based on destination and displayed at checkout.

International Shipping
We offer international shipping to a select number of countries and may add or remove countries at any time without notice. Reach out to us at jeremy@inkshift.com if your country is not listed, we may be able to add it.

Customs/Import Duties/Taxes
Sales tax may be charged for certain locations within the United States. For international orders, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your country. We don't control or add these charges. 

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for tracking information to become available. 

If your order is taking longer than the estimated shipping window, please contact us at jeremy@inkshift.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges
Please review our return policy before ordering.  All sales are final -- we do not accept returns or exchanges. If your order arrives damaged in any way, please email us as soon as possible at jeremy@inkshift.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to make things right.